Stroke Support Organisation Faculty Tool (SSOFT)

Stroke Sup­port Organ­i­sa­tion Fac­ul­ty Tool (SSOFT)

SAFE is a non-profit organisation that works with stroke survivor support groups across Europe to advocate for better prevention strategies, diagnosis, treatment and aftercare, at a local, national and European level.

They approached us to develop a digital e-Learning platform to help people affected by stroke, whether survivors, carers or medical professionals, to set up their own Stroke Support Organisations (SSOs) and to successfully run the SSO in line with the wider groups’ strategic objectives.


The tool had to be designed for end-users by end-users. To find out what they want­ed to learn and in what for­mat, we ran a series of work­shops at SAFE’s annu­al con­fer­ence in Zagreb, where we spoke with stroke sur­vivors and med­ical experts. Lat­er, we also con­duct­ed a series of inter­views with stroke sup­port groups on Facebook. 

This revealed that, for many, Eng­lish was not their first lan­guage and, also, that the con­tent need­ed to be sim­ple, as some of the post-stroke users had sev­er­al bar­ri­ers to learn­ing, includ­ing prob­lems with mem­o­ry, con­cen­tra­tion and coordination. 


Work­ing in col­lab­o­ra­tion with SAFE and an Online Dis­abil­i­ty and Acces­si­bil­i­ty Con­sul­tant, we began work­ing on the Stroke Sup­port Organ­i­sa­tion Fac­ul­ty Tool (SSOFT), the first-ever online stroke learn­ing platform. 

We enlist­ed the help of stroke and SSO vet­er­ans, Sarah Bel­son and Joe Korner, who draft­ed the ini­tial con­tent. Then our in-house copy­writ­ers sim­pli­fied the lan­guage and ensured the flow of con­tent was easy to digest with­in the online envi­ron­ment while still achiev­ing the learn­ing objectives. 

Infor­ma­tion was planned out over six mod­ules and was con­tin­u­al­ly peer reviewed by mem­bers of the SAFE com­mit­tee, as well as rep­re­sen­ta­tives of our Euro­pean Stroke Sup­port Organ­i­sa­tions, to ensure it was hit­ting the brief for end-users.


As well as mak­ing the con­tent easy to under­stand, the SSOFT tool was designed to be very sim­ple and intu­itive to use, with user-friend­ly text and inter­ac­tive illus­tra­tions cre­at­ed by our designers. 

The mod­ules cov­er every­thing from ini­tial set­up of a Stroke Sup­port Organ­i­sa­tion to gath­er­ing evi­dence, inter­act­ing with the media and plan­ning an advo­ca­cy cam­paign. Gam­i­fi­ca­tion is cen­tral to the learn­ing process. Activ­i­ties at the end of each mod­ule repeat the con­tent and help the user to test their knowl­edge with badges award­ed for progress. Cer­tifi­cates are also avail­able to down­load and a dig­i­tal work­book can be used to record addi­tion­al information.

Take a look at the web­site: www​.ssoft​.info

SSOFT Deliver graphic