Your pri­va­cy is impor­tant to us

This pri­va­cy pol­i­cy is effec­tive from 23/05/2018

Who we are and what this pri­va­cy pol­i­cy covers

The pri­va­cy of all our cus­tomers and web site users is crit­i­cal to us at The Foundry Com­mu­ni­ca­tions. This pri­va­cy pol­i­cy out­lines how your per­son­al infor­ma­tion will be treated.

In order to do this, we have a few fun­da­men­tal principles:

  • We lim­it the col­lec­tion of data for spe­cif­ic pur­pos­es and ensure that we have legit­i­mate and law­ful grounds for pro­cess­ing that data.
  • We store per­son­al infor­ma­tion for only as long as we have a rea­son to keep it.
  • We aim to ensure that the data we hold is accu­rate and up to date.
  • We aim for full trans­paren­cy on how we gath­er, use, and share your per­son­al information.
  • We imple­ment secu­ri­ty con­trols specif­i­cal­ly to pro­tect per­son­al and sen­si­tive data.

Below is The Foundry’s pri­va­cy pol­i­cy, which incor­po­rates and clar­i­fies these principles.

Not all of the infor­ma­tion set out below may apply to you. The Pri­va­cy Pol­i­cy con­tains an overview of all pos­si­ble inter­ac­tions we may have with you and thus one or more of these may apply to you depend­ing on how you have inter­act­ed with us.

For all of our ser­vices, the data con­troller – the com­pa­ny that is respon­si­ble for the per­son­al data that you share with us is The Foundry Com­mu­ni­ca­tions, a com­pa­ny reg­is­tered in Eng­land and Wales under com­pa­ny num­ber 3974788.

This pri­va­cy pol­i­cy applies to infor­ma­tion that we col­lect about you when;

  • Using our web­sites (such as www​.foundrycomms​.co​.uk).
  • Using oth­er prod­ucts and ser­vices that are avail­able on or through our web­sites (includ­ing www​.foundry​health​care​.com). per­son­al inter­ac­tions via var­i­ous forms of elec­tron­ic mes­sag­ing, voice and video com­mu­ni­ca­tion or face to face.
  • Com­mu­ni­ca­tion of rel­e­vant mar­ket­ing infor­ma­tion that you have either con­sent­ed to or oth­er­wise expect from us as part of an estab­lished relationship.
  • Out of con­trac­tu­al neces­si­ty such as in the deliv­ery or prod­ucts or ser­vices or the employ­ment of our staff.

Through­out this Pri­va­cy Pol­i­cy we’ll refer to our web­site and oth­er prod­ucts and ser­vices col­lec­tive­ly as Ser­vices”.

Below we explain how we col­lect, use, and share infor­ma­tion about you, along with the choic­es that you have with respect to that information.

Please note that this Pri­va­cy Pol­i­cy does not apply to any of our prod­ucts or ser­vices that have a sep­a­rate pri­va­cy pol­i­cy. These will be pre­sent­ed to you as appro­pri­ate should these prod­ucts or ser­vices relate to you.

If you have any ques­tions about this Pri­va­cy Pol­i­cy, please con­tact us as described in the Con­tact Sec­tion below.


You can access to the Foundry web­site and browse it with­out dis­clos­ing per­son­al information.


This web site may link to oth­er web sites, The Foundry does not have con­trol over. We are not respon­si­ble for the con­tent of such web sites or for their own pri­va­cy prac­tices, or for the way in which infor­ma­tion about their users is treat­ed. In par­tic­u­lar, unless express­ly stat­ed, we are not agents for these sites nor are we autho­rised to make rep­re­sen­ta­tions on their behalf.


The Foundry will not use cook­ies to col­lect per­son­al­ly iden­ti­fi­able infor­ma­tion about you. You can use your brows­er set­tings to restrict or block cook­ies set by our web­site. If you decide you wish to do this sim­ply use the help func­tion in your brows­er. If you do decide to restrict or block cook­ies this may impact the func­tion­al­i­ty of our website.

For a more com­pre­hen­sive guide vis­it www​.about​cook​ies​.org. If you want to delete cook­ies on a mobile phone refer to your hand­set manual.

What infor­ma­tion do we hold about you, why and how we use it?

We only col­lect infor­ma­tion about you if we have a rea­son to do so; for exam­ple, to answer a ques­tion you may have via our con­tact form, to com­mu­ni­cate with you, or to make our ser­vices better.

We col­lect the per­son­al data that you may enter whilst using our ser­vices, includ­ing your name, email address, tele­phone num­ber, posi­tion and busi­ness name. We do not col­lect infor­ma­tion about our vis­i­tors from oth­er sources, such as pub­lic records or bod­ies, or pri­vate organisations.

The law on data pro­tec­tion spec­i­fies the dif­fer­ent rea­sons a com­pa­ny can hold and process your per­son­al data. We rely on one or more of the fol­low­ing legal grounds when we process your per­son­al data:

  • Con­sent
    This applies when you pro­vide your per­son­al data and specif­i­cal­ly con­sent to that infor­ma­tion being used to pro­vide fur­ther infor­ma­tion or a ser­vice. For exam­ple, to send you infor­ma­tion about our prod­ucts and ser­vices you may con­sent to receive our email newsletter.
  • Con­trac­tu­al oblig­a­tion
    This applies where we need to process your data in order to pro­vide you with a ser­vice. For exam­ple, if you request a project estimate.
  • Legal oblig­a­tions
    This is where we need to process your data in order to com­ply with the law. For exam­ple, pass on details where an indi­vid­ual in involved in crim­i­nal activity.
  • Legit­i­mate inter­est
    This is where we use your per­son­al infor­ma­tion to enable us to accom­plish our legit­i­mate inter­ests as may be rea­son­able except­ed as part of us run­ning our business.

We col­lect infor­ma­tion in three ways: if and when you pro­vide infor­ma­tion to us, auto­mat­i­cal­ly through oper­at­ing our ser­vices, and from out­side sources. Let’s go over the infor­ma­tion that we collect.

1. Infor­ma­tion you pro­vide to us

It’s prob­a­bly no sur­prise that we col­lect infor­ma­tion that you pro­vide to us. The amount and type of infor­ma­tion depends on the con­text and how we use the infor­ma­tion. Here are some examples:

  • Basic online infor­ma­tion: We ask for basic infor­ma­tion from you when you use our con­tact form or reg­is­ter to receive our newslet­ter. For exam­ple, to reg­is­ter for our newslet­ter then we will require your email address.
  • Com­mu­ni­ca­tions with us: You may also pro­vide us with infor­ma­tion when you use our con­tact form to, com­mu­ni­cate with our team or to ask us a question.

2. Infor­ma­tion we col­lect automatically

We also col­lect some infor­ma­tion automatically:

Log Infor­ma­tion: Like most online ser­vice providers, we col­lect infor­ma­tion that web browsers, mobile devices, and servers typ­i­cal­ly make avail­able, such as the brows­er type, IP address, unique device iden­ti­fiers, lan­guage pref­er­ence, refer­ring site, the date and time of access, oper­at­ing sys­tem, and mobile net­work infor­ma­tion. We col­lect log infor­ma­tion when you use our Ser­vices in order to assess the per­for­mance of our systems.

Usage Infor­ma­tion: We col­lect infor­ma­tion about your usage of our Ser­vices. For exam­ple, we col­lect infor­ma­tion about the actions that admin­is­tra­tors and users per­form – in oth­er words, who did what, when and to what thing on our sys­tem (e.g. updat­ing prod­uct infor­ma­tion) along with infor­ma­tion about your device (e.g., mobile screen size, name of cel­lu­lar net­work, and mobile device man­u­fac­tur­er). We use this infor­ma­tion to, for exam­ple, pro­vide our Ser­vices to you, as well as get insights on how peo­ple use our Ser­vices, so we can make our Ser­vices better.

Loca­tion infor­ma­tion: We may deter­mine the approx­i­mate loca­tion of your device from your IP address. We col­lect and use this infor­ma­tion to, for exam­ple, cal­cu­late how many peo­ple vis­it our Ser­vices from cer­tain geo­graph­ic regions.

Infor­ma­tion from cook­ies and oth­er tech­nolo­gies: A cook­ie is a string of infor­ma­tion that a web­site stores on a visitor’s com­put­er, and that the visitor’s brows­er pro­vides to the web­site each time the vis­i­tor returns. Pix­el tags (also called web bea­cons) are small blocks of code placed on web­sites and e‑mails. The Foundry uses cook­ies and oth­er tech­nolo­gies like pix­el tags to help us iden­ti­fy and track vis­i­tors, usage, and access pref­er­ences for our Ser­vices, as well as track and under­stand e‑mail cam­paign effec­tive­ness and to deliv­er tar­get­ed ads. For more infor­ma­tion about our use of cook­ies and oth­er tech­nolo­gies for track­ing, includ­ing how you can con­trol the use of cook­ies, please see here for information.

3. Infor­ma­tion we col­lect from oth­er sources

We may also obtain infor­ma­tion from third par­ty ser­vices about indi­vid­u­als who are not yet our clients (…but we hope will be!), which we may use, for exam­ple, for mar­ket­ing and adver­tis­ing purposes.

How we use information

We use infor­ma­tion about you as men­tioned above and as follows:

  • To pro­vide our Ser­vices
    To answer any ques­tions or request you make via our con­tact form
    To send you rel­e­vant infor­ma­tion about our ser­vices via email
  • To fur­ther devel­op our Ser­vices – for exam­ple by adding new fea­tures that we think our users will find of benefit;
  • To mon­i­tor and analyse trends and bet­ter under­stand how users inter­act with our Ser­vices, which helps us improve our Ser­vices and make them eas­i­er to use;
  • To mon­i­tor and pro­tect the secu­ri­ty of our Ser­vices, detect and pre­vent fraud­u­lent trans­ac­tions and oth­er ille­gal activ­i­ties, fight spam, and pro­tect the rights and prop­er­ty of The Foundry and others;
  • To com­mu­ni­cate with you about offers and pro­mo­tions offered by The Foundry and oth­ers we think will be of inter­est to you, solic­it your feed­back, or keep you up to date on The Foundry and our prod­ucts; and
  • To per­son­alise your expe­ri­ence using our online Ser­vices, pro­vide content.
Infor­ma­tionFor what pur­pose we hold it
NameThis infor­ma­tion is essen­tial in order for us to iden­ti­fy you to make sure we address our response to the cor­rect person.
Email addressThis infor­ma­tion is essen­tial to enable us to con­tact you about your
request in a time­ly man­ner and send you our email newslet­ter, if
con­sent is given.
Posi­tionThis infor­ma­tion is request­ed in order to make sure we pro­vide you with the rel­e­vant response.
Busi­ness nameThis infor­ma­tion is request­ed in order to make sure we pro­vide you with the rel­e­vant sec­tor spe­cif­ic response.
Tele­phone numberThis infor­ma­tion is request­ed to enable us to con­tact you about your order in a time­ly manner.

How we share per­son­al data

We do not sell our users’ pri­vate per­son­al information.

We share your per­son­al data in the lim­it­ed cir­cum­stances spelled out below and with appro­pri­ate safe­guards on your privacy.

Sub­sidiaries, employ­ees, and inde­pen­dent con­trac­tors: We may dis­close infor­ma­tion about you to our sub­sidiaries, our employ­ees, and indi­vid­u­als who are our inde­pen­dent con­trac­tors that need to know the infor­ma­tion in order to help us pro­vide our Ser­vices or to process the infor­ma­tion on our behalf. We require our sub­sidiaries, employ­ees, and inde­pen­dent con­trac­tors to fol­low this pri­va­cy pol­i­cy for per­son­al infor­ma­tion that we share with them.

With your con­sent: We may share and dis­close infor­ma­tion with your con­sent or at your direc­tion. For exam­ple, we may share your infor­ma­tion with third par­ties with which you autho­rise us to do so. Where we require your con­sent to share your data with 3rd par­ties you will find these list­ed under Shar­ing with Third Parties.

We may also request your con­sent to process lim­it­ed ele­ments of your data in spe­cif­ic ways. Where we require this con­sent, it will be pre­sent­ed to you in a way that allows you to have a clear under­stand­ing of what you are con­sent­ing to and enable you to agree to this in a clear and pos­i­tive way.

Shar­ing with third par­ties: We may share infor­ma­tion about you with third par­ty ven­dors who need to know infor­ma­tion about you in order to pro­vide their ser­vices to us. This group includes ven­dors that help us pro­vide our Ser­vices to you (like inde­pen­dent new busi­ness con­sul­tan­cies) and those that help us under­stand and enhance our Ser­vices (like ana­lyt­ics providers). We require ven­dors to agree to pri­va­cy com­mit­ments in order to share infor­ma­tion with them.

With your con­sent or when con­sid­ered a legit­i­mate inter­est that does not neg­a­tive­ly affect your rights and free­doms as an indi­vid­ual, we may also share your data with oth­er third parties.

As Required by Law: We may dis­close infor­ma­tion about you in response to a sub­poe­na, court order, or oth­er gov­ern­men­tal request.

To Pro­tect Rights and Prop­er­ty: We may dis­close infor­ma­tion about you when we believe in good faith that dis­clo­sure is rea­son­ably nec­es­sary to pro­tect the prop­er­ty or rights of The Foundry, third par­ties, or the pub­lic at large. For exam­ple, if we have a good faith belief that there is an immi­nent dan­ger of death or seri­ous phys­i­cal injury, we may dis­close infor­ma­tion relat­ed to the emer­gency with­out delay.

Busi­ness Sale or Trans­fers: In con­nec­tion with any merg­er, sale of com­pa­ny assets, or acqui­si­tion of all or a por­tion of our busi­ness by anoth­er com­pa­ny, or in the unlike­ly event that The Foundry goes out of busi­ness or enters bank­rupt­cy, user infor­ma­tion would like­ly be one of the assets that is trans­ferred or acquired by a third par­ty. If any of these events were to hap­pen, this Pri­va­cy Pol­i­cy would con­tin­ue to apply to your infor­ma­tion and the par­ty receiv­ing your infor­ma­tion may con­tin­ue to use your infor­ma­tion, but only con­sis­tent with this Pri­va­cy Policy.

Aggre­gat­ed and De-Iden­ti­fied Infor­ma­tion: We may share infor­ma­tion that has been aggre­gat­ed or rea­son­ably de-iden­ti­fied, so that the infor­ma­tion could not rea­son­ably be used to iden­ti­fy you. For instance, we may pub­lish aggre­gate sta­tis­tics about the use of our Services.

Pub­lished Sup­port Requests: And if you send us a request (for exam­ple, via a sup­port email or one of our feed­back mech­a­nisms), we reserve the right to pub­lish that request in order to help us clar­i­fy or respond to your request or to help us sup­port oth­er users.

Sale or Trans­fer: If we’re dis­cussing sell­ing or trans­fer­ring part or all of a busi­ness, we may share infor­ma­tion about you to prospec­tive pur­chasers – but only so they can eval­u­ate that busi­ness. If we are reor­gan­ised or sold to anoth­er organ­i­sa­tion, we may trans­fer infor­ma­tion we hold about you to them, so they can con­tin­ue to pro­vide the ser­vices to you.

Pub­licly Shared Information

Infor­ma­tion that you choose to make pub­lic is, you guessed it, dis­closed pub­licly. That means, of course, that infor­ma­tion like your pub­lic pro­file, posts, oth­er con­tent that you make pub­lic on our sys­tem. Pub­lic infor­ma­tion may also be indexed by search engines or used by third par­ties. Please keep all of this in mind when decid­ing what you would like to share.


While no online ser­vice is 100% secure, we work very hard to pro­tect infor­ma­tion about you against unau­tho­rized access, use, alter­ation, or destruc­tion, and take rea­son­able mea­sures to do so. To enhance the secu­ri­ty of your account, we encour­age you to observe good secu­ri­ty best prac­tices with your account infor­ma­tion, such as choos­ing strong pass­words when reg­is­ter­ing with our sys­tems and keep­ing this infor­ma­tion secret.

We employ a range of secu­ri­ty con­trols through­out our organ­i­sa­tion to ensure that we look after your per­son­al data and pro­tect it from loss, cor­rup­tion or unau­tho­rised access.


We only retain data for as long as is nec­es­sary to sat­is­fy the fol­low­ing requirements:

Legal Require­ments: We are required to meet legal oblig­a­tions in terms of reten­tion peri­ods for some data, such as finan­cial records and information.

Con­trac­tu­al: Your data will be retained for the dura­tion of your con­tract, as required by us to ful­fil our con­trac­tu­al oblig­a­tions. Fol­low­ing the end of the con­tract term we retain your infor­ma­tion for a peri­od of 5 years for mar­ket­ing and busi­ness analy­sis purposes.

Mar­ket­ing: Where data is held for mar­ket­ing pur­pos­es then we hold this for 5 years of inac­tiv­i­ty pri­or to destruction.

Busi­ness Analy­sis: Where data is held for busi­ness analy­sis pur­pos­es, data is lim­it­ed to only that nec­es­sary to per­form the analy­sis. We retain busi­ness analy­sis data for 5 years.

Data destruction/​erasure

We always aim to keep the amount of per­son­al data we hold to a min­i­mum and so, unless we have received a spe­cif­ic request from you to erase any of your data before the reten­tion peri­ods expire, we will destroy/​erase with an expired reten­tion peri­od as soon as the reten­tion peri­od has expired.

Your choic­es

You have sev­er­al choic­es avail­able when it comes to infor­ma­tion that we hold about you:

Lim­it the infor­ma­tion that you pro­vide: You can choose not to pro­vide the option­al trans­ac­tion, billing and con­tact infor­ma­tion. Please keep in mind that if you do not pro­vide this infor­ma­tion, cer­tain fea­tures of our Ser­vices may not be acces­si­ble (con­tact us for more information).

Opt-out of elec­tron­ic com­mu­ni­ca­tions: You may opt out of receiv­ing pro­mo­tion­al mes­sages from us. Just fol­low the instruc­tions in those mes­sages. If you opt out of pro­mo­tion­al mes­sages, we may still send you oth­er mes­sages, like those about your account and legal notices.

Set your brows­er to reject cook­ies: At this time, The Foundry does not respond to do not track” sig­nals across all of our Ser­vices. How­ev­er, you can usu­al­ly choose to set your brows­er to remove or reject brows­er cook­ies before using The Foundry’s web­sites, with the draw­back that cer­tain fea­tures of The Foundry’s web­sites may not func­tion prop­er­ly with­out the aid of cookies.

Your rights

When it comes to per­son­al data you have defined rights regard­ing how your data is col­lect­ed, processed and shared. These rights are explained below:

The right of access: You have the right to request that we show you what per­son­al data of yours we hold and process.

The right to with­draw con­sent: Where you have specif­i­cal­ly giv­en us con­sent to process your data then you have the abil­i­ty to with­draw that con­sent at any time. Please be aware that where that data is used to pro­vide your with ser­vices, then with­draw­al of con­sent to use this data may neg­a­tive­ly impact on our abil­i­ty to pro­vide those ser­vices for you.

The right to era­sure: In spe­cif­ic cir­cum­stances, you have the right to request that any data we hold on you be erased. This includes where:

  • Your per­son­al data is no longer nec­es­sary in rela­tion to the pur­pose for which it was orig­i­nal­ly collected/​processed.
  • You with­draw consent.
  • You object to the pro­cess­ing and there is no over­rid­ing legit­i­mate inter­est for con­tin­u­ing the processing.

The Right to object: There are cas­es where we may process some of your data in order to help us assess and improve our busi­ness. This type of pro­cess­ing may not be sup­port­ed by a con­trac­tu­al require­ment or your con­sent, but would have been care­ful­ly assessed to ensure that we have a clear legit­i­mate inter­est in doing so that does not adverse­ly affect you as an individual.

In these instances, we make you aware of these activ­i­ties along with your right to object to this kind of pro­cess­ing should you wish.

The right to rec­ti­fi­ca­tion: If you become aware that any data we hold is incor­rect you have the right to request that this data be corrected.

The right to data porta­bil­i­ty: You have the right to request that we pro­vide you with an elec­tron­ic copy of any data you have giv­en to us as part of a con­trac­tu­al rela­tion­ship or fol­low­ing your con­sent. This also includes any data about you that has been gen­er­at­ed auto­mat­i­cal­ly as part of these agreements.

The right to restrict pro­cess­ing: In some sit­u­a­tion you may require us to restrict pro­cess­ing, such as fol­low­ing an objec­tion or if data accu­ra­cy is in ques­tion. Where you exer­cise your right to restrict pro­cess­ing we shall not recom­mence pro­cess­ing with­out first noti­fy­ing you.

Auto­mat­ed deci­sion mak­ing: As part of our ongo­ing efforts to improve the speed and qual­i­ty of our ser­vice we use some auto­mat­ed deci­sion-mak­ing process­es. These process­es are designed to pro­vide fast, con­sis­tent results based on infor­ma­tion con­tained with­in your per­son­al data. If you are unhap­py with hav­ing auto­mat­ed deci­sions made based on your per­son­al data, then you have the right to request that these deci­sions are con­duct­ed by one of our staff instead.

Exer­cis­ing your rights

If you wish to exer­cise any of your rights we would be hap­py to help you. Please use the con­tact details below to com­mu­ni­cate your requirements.

Trans­fer of Infor­ma­tion out­side of the EEA

From time to time we may trans­fer your per­son­al infor­ma­tion to our group com­pa­nies, sup­pli­ers or ser­vice providers based out­side of the EEA for the pur­pos­es described in this pri­va­cy pol­i­cy. If we do this your per­son­al infor­ma­tion will con­tin­ue to be sub­ject to one or more appro­pri­ate safe­guards set out in the law. These might be the use of mod­el con­tracts in a form approved by reg­u­la­tors, or hav­ing our sup­pli­ers sign up to an inde­pen­dent pri­va­cy scheme approved by reg­u­la­tors (like the US Pri­va­cy Shield’ scheme).

Reg­is­ter­ing a Complaint

If you have any com­plaints about the way in which your per­son­al data is being han­dled, then please con­tact us using the con­tact details below. Alter­na­tive­ly, you may also con­tact the nation­al super­vi­so­ry author­i­ty to reg­is­ter a com­plaint, their details can be found at ico​.org​.uk.

Con­tact Details

To con­tact us about your per­son­al data or with any data requests, you may con­tact the our data con­troller at:

Data Pro­tec­tion
The Foundry Com­mu­ni­ca­tions Ltd
3 Den­mark Street
WA14 2SS
Email: dataprotection@​foundrycomms.​co.​uk
Tele­phone: 0161 926 8444

Last Updat­ed: 23.05.18